After a 3-week hiatus, I need to get back to blogging. Things have been crazy busy juggling the holidays, kids, travel and work, and what has suffered is my blogging. I just can’t seem to get above the email fatigue, something which I am sure many of us have.
Speaking of email fatigue, I had a fascinating interview with Phil Leggiere from Behavioral Insider, a blog on the popular Media Post Web site, all about email fatigue and how our new product, Email Center Pro, can help alleviate fatigue for both the small business and the customer. More and more we are getting great feedback from our Email Center Pro customers about how much better their interaction with customers is after adopting Email Center Pro, and how much faster they can get through all their inbound customer and partner emails.
It is so interesting for me to see how many companies are swamped by their emails — yet how few of them are looking for tools to help alleviate the problem. Our biggest challenge with Email Center Pro is getting in front of people who don’t realize that we have a solution for their problem. They figure a good email response or customer service tool will be way too expensive and require months of integration; they just don’t realize there are solutions, like ours, which provide enterprise level features at small business costs.
How does your company handle incoming customer emails? I would LOVE to hear from you!